Business Efficiency - Chapter 3

Hi Team,

Hope that you are keeping well and up to date with your assignments . . .

Chapter 3

As we have recognised, in the workplace we work and deal with a variety of people.  Due to the variances in the workplace what this means is that we need to vary the way in which we communicate with our colleagues.  There are certain points that we need to consider when interacting and communicating with people.  First thing is to determine the purpose of your communication.  If you do not have a clear purpose then the message that you send will be irrelevant to the receiver and possibly be "distorted".  In most cases we communicate to share information or inform others.  For example the purpose of this blog is to highlight to our students important "bits" from the chapter.  Through this blog I also encourage you all to share any relevant information and ideas with the greater team.  Not all methods of communication are going to have the same result so you need to consider what is going to make the biggest impact on your audience.  For the ease of sharing info to the whole of Cert III class I choose to use this blog.  Have you got any other suggestions on how info could be shared that would make an impact? 

What I do need to be careful of, is that the message that I am sending isn't "lost in translation".  I need to ask if the words and the language I'm using is understandable by my audience!  If the audience is struggling with the information that they receive, then they should be giving the sender feedback.  Consider any discussions that you may have had in the past where the message wasn't clear.  What did you do to try to understand the information in a better way?

The following links take you to video of an interview conducted by the legendary Michael Parkinson - one of Britain's great TV interviewers.  His guest is Meg Ryan, Hollywood actress.  For those of you who have not seen the video, I will not contribute to any preconceptions about the interview by providing an introduction.   For those of you if the video doesn't work, then have a look at  it here.  

Watch the video to put all your learnings into a summary.  Think about:

·          body language (posture, facial expressions etc)

·          verbal communication (language, tone etc)

·          empathy (understanding the other person, but not necessarily agreeing with them)

·          listening (active listening)

·          questioning (types of questions, responses etc)

What worked and why? What didn't work and why? How could it have been done better?

For a totally different interview with Meg Ryan & Ellen, take a look at the following clip.  Wow what a difference!  Any ideas why there would have been a difference with Meg & how she handled the interviewers. 

Assignments

Overall I am so far impressed with the quality of work submitted.  Just a reminder to please email me your assignments as a word document rather than a PDF.  For future submissions you may want to consider:

• Including a Bibliography - make sure you include your references!

• Examples - When using examples make them relevant!  Explain how they relate to the question

• Attachments - If you attach appendices again make them relevant!  Only include the section that is relevant to support your understanding of the question

Enjoy the weekend & catch up with you next week!

Ciao,

Melisa